Delivery Policy

🚚 Effective Date: June 2025

Please read the following Delivery Policy carefully before using our digital services. By purchasing from Enchanted Reels, you agree to the terms and conditions outlined below.

📦 Digital Product Delivery Only

Enchanted Reels is a digital storefront. All products are delivered exclusively in the form of digital activation keys, sent electronically via email. We do not ship physical goods of any kind. You will not receive any physical boxes, discs, or printed codes.

✉️ Delivery Method and Process

Once your payment is successfully completed, you will receive an email confirmation containing your:

• Digital product key(s)
• Redemption or activation instructions
• Order reference number

Delivery is made to the email address you provided during checkout. Please ensure that this address is valid and accessible.

⏱️ Delivery Timeframe

We strive to deliver your product key(s) instantly — usually within a few minutes after a successful payment. However, some delays may occur due to:

• Payment verification
• Fraud checks
• Manual order review
• High demand or system maintenance

If your order is delayed for more than 2 hours, please contact us at info@enchantedreels.com.

🧾 Lost or Delayed Emails

If you do not receive your key:

1. Check your spam, junk, or promotions folder.
2. Make sure your mailbox is not full.
3. If still not found, contact our support team with your order number for assistance.

👤 Customer Responsibility

It is your responsibility to provide:

• A valid and correct email address
• Accurate billing details

Mistakes in this information may result in delivery failure or delays. We are not liable for failed deliveries caused by incorrect user input.

🔁 Refunds and Exchanges

Due to the irreversible nature of digital products, refunds or exchanges are not available once the product key has been delivered — unless the product is defective or not as described. For full terms, see our Refund Policy.

🛠 Need Help?

If you experience any issues with product delivery, please contact our support team. We’re happy to help.

📧 Email: info@enchantedreels.com

📄 Changes to This Policy

Enchanted Reels reserves the right to modify this Delivery Policy at any time. Changes will be posted on this page. Continued use of our services implies your acceptance of the current version of the policy.

Thank you for choosing Enchanted Reels!
We’re committed to delivering your games quickly, securely, and reliably.