FAQ

🎮 FAQ – Frequently Asked Questions

🛡️ Is shopping on EnchantedReels.com safe?
Yes, shopping with us is 100% safe. All products are verified, delivered securely, and come from trusted distributors. We use industry-standard encryption to protect your payment and personal data.

✅ Are the game keys sold on Enchanted Reels legal?
Absolutely. We work only with reliable and authorized suppliers to ensure all our Steam and CD keys are legitimate and region-appropriate.

📩 How can I contact Enchanted Reels?
You can reach us anytime by emailing info@enchantedreels.com. Our support team will get back to you as soon as possible.

⚡ How fast will I receive my key after purchase?
Most keys are delivered instantly to your email address once your payment is confirmed. In rare cases, it may take up to 30 minutes.

📥 I haven’t received my key. What should I do?
First, check your spam/junk folder — the email with your key might be there. If you still haven’t received it after 30 minutes, contact us at info@enchantedreels.com with your order number.

🔧 I have a problem with the key or game. Can you help?
Of course! If something isn’t working, email us with your order number and a description of the issue. We’ll investigate and respond quickly.

💳 What payment methods do you accept?
We support the most popular and secure payment options, including:

🔹Debit/Credit Cards (Visa, MasterCard)
🔹PayPal (if available)

Other localized payment gateways depending on your region

🌐 Can I use a key from Enchanted Reels in my country?
Some keys may be region-locked. Always check the product description for region availability before purchasing. If unsure, contact our support.

🔁 Can I get a refund?
Due to the nature of digital products, refunds are generally not available after a key has been delivered. However, if there’s a technical issue or you haven’t used the key, please contact us and we’ll do our best to help.

📦 Do you sell physical products?
No. Enchanted Reels is a digital store — all products are delivered via email in the form of activation keys.